Refund Policy

We want you to be happy with SFX Loom. If you’re not, you can get your money back.

14-day money-back guarantee

You can request a full refund of any purchase — a subscription payment (including renewals) or a credit pack — within 14 days of the payment date. No questions asked.

How to request a refund

• Reply to your Paddle receipt email or use the link in it, or contact Paddle at paddle.net. Paddle is our Merchant of Record and processes all refunds.
• Or email us at support@sfxloom.com with the email address you used to buy, and we’ll arrange the refund with Paddle.

Refunds go back to your original payment method. Your bank may take 5–10 business days to show it.

What happens after a refund

• The credits from the refunded purchase are removed from your account.
• If you refund a subscription payment, the subscription is cancelled.

Cancelling a subscription

Cancelling and refunding are different. You can cancel any time from your billing page in two clicks: your plan stays active until the end of the period you paid for, and you won’t be charged again. If you also want your latest payment back, request a refund within 14 days as described above.

Your legal rights

This policy doesn’t limit any rights you have under consumer-protection law in your country, including the withdrawal rights described in Paddle’s Buyer Terms.